At Passage du Désir, you have 30 days (from the date of receipt) to request an exchange or refund for your order. Please note that return shipping costs are the customer's responsibility. Your return must meet the following conditions:. The returned

At Passage du D&#xE9;sir, you have 30 days&#xA0;(from the date of receipt) to request an exchange or refund for your order. Please note that return shipping costs are the customer&apos;s responsibility.Your return must meet the following conditions:The returned product must be intact and complete, i.e. untested and in perfect resale condition, in its original packaging, complete, labelled, new, unworn and unwashed.Right of withdrawal &#x2013; Case of intimate lingerie itemsIn accordance with Article L.221-28, 5&#xB0; of the French Consumer Code, the right of withdrawal cannot be exercised for goods which have been unsealed by the consumer after delivery and which, due to their nature, cannot be returned for hygiene or health protection reasons.This exception applies in particular to intimate lingerie items on our site when they include parts intended to be worn in direct contact with intimate parts of the body. This includes, in particular, briefs, thongs, sets including a thong or briefs, bodysuits and other lingerie items with a part intended for direct intimate contact, as well as lingerie items whose design or purpose does not allow satisfactory hygiene conditions to be guaranteed once the packaging has been opened.For these items, opening the packaging by the customer results in the loss of the hygiene guarantees required for the item to be resold, when the product can no longer be considered returnable under conditions guaranteeing hygiene.As a result, when such an item has been unsealed, or its packaging guaranteeing hygienic integrity has been opened after delivery, we are unable to accept its return under the right of withdrawal or to issue a refund.This exclusion is based on the intimate nature of the products concerned and the need to guarantee to our customers that the lingerie items offered for sale are new and have not been worn or tried on in conditions that no longer guarantee hygiene.Here is the procedure for returning one or more items to us:<ol dir="ltr"><li>Log in to your account, go to &quot;My Orders&quot; and select &quot;Request a return&quot;</li><li>Choose the item to be returned</li><li>Select the reason for the return</li><li>Describe the reason for the return and add a photo (mandatory) of the intact item</li><li>Choose the return method</li><li>If several items are to be returned, select the next one and follow the same procedure</li><li>Confirm your details (email, address) and continue</li><li>You will receive a first email confirming that your return is awaiting validation by our customer service team</li><li>Once your return has been validated by our customer service team, you will receive a second email with the option to download your return label and find a drop-off point for your parcel</li><li>Once your return has been received, you will receive an email depending on the option chosen (gift voucher, exchange or refund)</li></ol>In the specific case of returning a defective product, we cover the return shipping costs. Simply download a prepaid return label, which you will find in &quot;Your Account&quot; under your order. Please note that in the case of misuse of a prepaid return label, Passage du D&#xE9;sir reserves the right to deduct a flat fee of &#x20AC;4.90 from the customer&apos;s refund, corresponding to the return shipping costs that would otherwise have been payable.In accordance with the French Consumer Code, Articles L211-9 &amp; L211-10, under the Legal Guarantee of Conformity, we will exchange the defective product for an identical new product. If we are unable to replace it within 30 days, we will issue a credit note usable on our site for the value of the product.The 2-year legal guarantee applies to all our battery-operated sex toys. Certain specific warranties apply to certain product ranges and brands:<ul dir="ltr"><li>5 years: Womanizer</li><li>15 years: Satisfyer</li></ul>

Returns/Exchanges/Refunds: How does it work?

You have returned one or more items from your order and are waiting for a refund. You will need to wait approximately two weeks after receiving the email sent by our Customer Service team to receive your refund. If you have not received your refund a

You have returned one or more items from your order and are waiting for a refund. You will need to wait approximately two weeks after receiving the email sent by our Customer Service team to receive your refund.If you have not received your refund after this period, please contact our Customer Service team by email at <a data-fr-linked="true" href="mailto:service-client@passagedudesir.fr">service-client@passagedudesir.fr</a>&#xA0;or via our <a href="https://www.passagedudesir.fr/en/pages/contact">contact form</a>.

I haven't received my refund

In the very specific case of returning a defective product, we will cover the return shipping costs. To validate your return request, contact our customer service department at service-client@passagedudesir.fr or via our contact form. In accordance w

In the very specific case of returning a defective product, we will cover the return shipping costs.To validate your return request, contact our customer service department at <a data-fr-linked="true" href="mailto:service-client@passagedudesir.fr">service-client@passagedudesir.fr</a> or via our <a href="https://www.passagedudesir.fr/en/pages/contact">contact form</a>.In accordance with the Consumer Code: Articles L211-9 &amp; L211-10 under the Legal Guarantee of Conformity, we will exchange the defective product for a new identical product. However, if we are unable to replace it within 30 days, we will issue a credit note for the amount of the product, which can be used on our website.Certain specific warranties apply to certain product ranges and brands:2 years: Lelo | Svakom | Je joue | Nexus | Adrien Lastic | Lovense | Tenga | 50 Shades of Grey: rechargeable product ranges | Passage du D&#xE9;sir: Rabbits &#x2013; Wondertoys - HYYO | We Vibe | Arcwave | Fun Factory5 years: Womanizer15 years: Satisfyer

My item is not working

Have you purchased a Womanizer brand sextoy on the website passagedudesir.com? You benefit from a Gold Service for your product:

Have you purchased a Womanizer brand sextoy on the website passagedudesir.com? You benefit from a Gold Service for your product:<ul><li data-start="0" data-end="48" style="font-size: 16px;">Take your time to try the product, and if it doesn&#x2019;t suit you, you have 100 days from the date of purchase to request a refund.</li><li data-start="0" data-end="48" style="font-size: 16px;">In addition, within this period, you can also exchange it for another Womanizer product at any of our 25 stores.</li><li data-start="0" data-end="48" style="font-size: 16px;">Finally, the standard 2-year legal warranty is extended to 5 years for this brand.</li></ul>

RETURNS

Returns/Exchanges/Refunds: How does it work?

I haven't received my refund

My item is not working

What is the GOLD SERVICE for WOMANIZER products?