Passage du Desir

To collect and manage customer reviews, we work with&#xA0;Yotpo, a trusted platform used by more than&#xA0;15,000 brands worldwide.Yotpo&apos;s independent review system ensures that&#xA0;only verified customers can leave a review. Customers are invited to share their shopping experience and review their purchased products&#xA0;20 days after making a purchase, whether online or in-store, through an automated email sent by Yotpo.Yotpo&apos;s review moderation policy follows the guidelines below:<img data-fr-image-pasted="true" src="https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&amp;content_type=image%2Fpng&amp;attachment_token=AOo0EEVBkFqX%2FCKQUqgT7yeKYLthGiSR2guAOeLPBh3Go4JcAVTYR9wLEb6OXRENVKX0C1xTn9%2B4VicTiSvyZuyf47YM7IitGeJNYCu3yYinxFdAN0aDIfvqtVFxbaL%2FUdgTJNDw2Dwi%2FcIKvW26NRMDWwkUnzB69UvopkQ5CUPpAN0t85HxCUZozQVhWRBJ%2BWfwPANnnG0M1owm06PMEH4UW3FcoOP25vvwnze%2Fac93HnwD5QrgjOGbpP8q9aarfgnj30zQWhgq44wl1pTuB8HcN7LZEPDspapdAZsE4MLTK80taGcuwsTC%2BCdQBp7epAtZNG7%2F5PBSLrm1zYRZRs3wMlzA1qIw6Ib4Weu7I5Ts5IQetBCgsmM0XY0sq%2FHxTKScIyV41J7aCLhAqqRTJkmjGkErpd8N5gjvVJLCmdwjd7AnW%2BnW%2FRtn6W1seUtb0ijpkdwYJ9WY1PBtvhz4kOk0mnJZNzAV7Ai505HnZBsC6Lbopr8ijcMMgmtcDdi7jdG514YEIq7iRN8O9yIgUf5DyEMompwv07IWhzvUDiYm15GyhRbqS8RCfz85Iq6x1ns1TqpaL%2FkOYa%2Fh1iCjZ6idQsAi1vG0Ohrw4WU%2BCGkEXrrwAjly8oUaYekZTo1VprFwsX3pnLB2NsHW2yDepnYOucBika8LjOZ%2FtVw6&amp;allow_caching=true&amp;sz=w512" style="width: 590px;" class="fr-fic fr-dib fr-fil">

To collect and manage customer reviews, we work with Yotpo, a trusted platform used by more than 15,000 brands worldwide. Yotpo's independent review system ensures that only verified customers can leave a review. Customers are invited to share their

How are customer reviews collected?

REVIEWS

How can I track my order?

How can I cancel/change my order?

I received my order, but one item is missing

I received my order, but one item is not what I ordered

I did not receive the order shipment confirmation email.

ORDERS

Is the payment discreet on my bank statement?

How does the 3-installment payment plan work?

Is my payment secure?

How do I print my invoice?

PAYMENTS

What are the shipping rates and delivery times?

Do you ship in discreet packaging?

My parcel still hasn't arrived

How can I track my parcel?

Can I pick up my package at Lovestore?

SHIPPING & DELIVERIES

Returns/Exchanges/Refunds: How does it work?

I haven't received my refund

My item is not working

What is the GOLD SERVICE for WOMANIZER products?

RETURNS

How do I join Club Purple?

What are the benefits of Club Purple?

How much does Club Purple cost?

How long is my Club Purple membership valid?

PURPLE CLUB

I forgot my username/password

I can't log in to my account

How do I create my account?

YOUR ACCOUNT

I would like to purchase a gift card online. How does it work? copy

GIFT CARD

How are customer reviews collected?Updated 10 days ago