SHIPPING & DELIVERIES
What are the shipping rates and delivery times?
Shipping policy. Your order is shipped from Monday to Friday from our warehouse located in France. During peak periods, our delivery times may be extended. The preparation time for a parcel is on average one to two days. Our parcels are discreet. The
Do you ship in discreet packaging?
All our packages are neutral and shipped discreetly (the packages are sealed so that the products inside cannot be seen). Passage du désir is not mentioned at any time; the package is sent to you by Les Ailes Pourpres, and this is the name that will
My parcel still hasn't arrived
Are you like a child on Christmas Eve, eager to open your parcels and wondering why your parcel still hasn't arrived? We therefore advise you to:. 1/ Log in to ‘My Account’ to track the status of your order. 2/ As soon as your parcel is ready to be s
How can I track my parcel?
Once your parcel has been dispatched, you can track it using these two tips:. 1/ As soon as your parcel is ready to be shipped, we will send you an email with the tracking number so that you can track your parcel's journey. If you have not received i
Can I pick up my package at Lovestore?
Yes, you can pick up your package at any of our stores in France, subject to availability. Find your nearest Lovestore Passage du Désir HERE. Click & collect pickups are available within two hours, depending on the store's opening hours. You will rec